Frequently Asked Questions

Products

Our bags are 9x13inch and perfectly fit into most standard size dispensers

Our PoopBags are currently manufactured by an eco-conscious company in China. Everything from production to our team is done according to both of our standards and we ensure these strict standards are followed and achieved.

The time it takes for our compostable bags to decompose can vary depending on where they are disposed. When exposed to the right conditions, our bags will completely degrade in 90 days.

Definitely! Don’t worry if for any reason a compostable bag escapes into the environment. It will biodegrade slowly depending on how much oxygen is around, just like a twig does. Even if the bags are sent to landfill, they will break down in the same way as any other plant material. If the bags are incinerated, they will leave no trace behind, unlike plastic bags which release toxic chemicals into the atmosphere

Our bags are made from cornstarch resin and achieved international certification to be 100% compostable with the EN 13432 standard from Vincotte, of Belgium. Vincotte is a certification body authorized by the European Bioplastics.

TÜV AUSTRIA OK compost HOME - guaranteed to completely biodegrade in garden compost heap

TÜV AUSTRIA OK compost Industrial - guaranteed to be biodegradable in an industrial composting plant

Orders

You can explore products by going to the SHOP page and add the product to your shopping cart. You can review your shopping cart and proceed and click check out. To complete your purchase, simply enter your shipping, billing and payment details, then submit the order.

We accept the following mode of payment (to be selected at checkout):

a. All major credit and debit cards via Paypal, without the need to have a Paypal account.

b. Pay with your Paypal account, if you have one

c. Bank deposit – BDO and BPI

d. GCash

Our website features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions. The charge will be in the same currency as the prices you see at checkout (Philippine Peso). The order total includes the total sales amount. You will receive an invoice with the billing details entered at checkout for every order placed on the website. Shipping fee is added upon checkout.

For Bank deposit, our bank information will be provided upon check out and you will receive your official invoice via email. Once you have paid, kindly send us your proof of payment (screenshot, receipt, etc) and wait for us to confirm your payment within 24 hours.

The order will be confirmed when we send the confirmation email to the email address you provided. The email(s) will contain a confirmation and summary of the order in relation to the product such as: product description and the total price of the order and any shipping costs.

Shipping

Your order will be prepared for shipment after payment confirmation has been made. We ship only every Wednesday (Tuesday cut-off at 5PM) and Saturdays (Friday cut-off at 5PM.)

We ship nationwide- fixed rate

  • Metro Manila - PHP 150 
  • Provincial- PHP 170

To track your orders, a tracking number from the courier will be provided as soon as the item has been scheduled for pickup. An automated email or SMS update will be sent out as soon as your parcel is in transit and when it's ready for delivery.

Delivery should take 2-7 working days, sometimes shorter, sometimes longer.

We have no control over the courier and we acknowledge that couriers may encounter delays in shipment. Should this happen, please let us know via email hello@respawnsible.com.ph

*resPAWnsible will not be liable for any lost or delayed shipping once the parcel has been transferred to the courier.

*For any lost, delayed, or damaged items incurred in shipping, please contact the respective courier for real-time updates.

Returns

All items we sold go through our quality control procedures. We inspect every item before it is shipped. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we think you will be extremely satisfied with your purchase.

 

If for any reason that the products you purchased directly from us appear to be factory defective, we will gladly accept a refund/replacement within 7 days of your order being placed. Unfortunately, if 7 days have gone by since your purchase, we can not offer you a refund/ replacement

 

To be eligible for a refund/replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items damaged during transit may not be returned nor replaced .

To complete your refund or replacement, we ask you to contact us via hello@respawnsible.com with pictures of the faulty or damaged item and proof of purchase so our team will be able to help.